IKKI.Service
Field service management that works in the field and at the office.
Bring scheduling, execution and records together on a platform integrated with your management system.
IKKI.Service was built for companies that deliver services in the field: installations, maintenance, technical support and external visits.
Your team runs every job with more control, clarity and speed: route, checklist, geolocation, digital signature and photos, all in real time, with no paper, no rework and no lost information.
Benefits for your operation:
- More control and traceability on every job;
- Fewer failures, less rework and less lost information;
- Real speed in serving the customer;
- A data base for decisions and continuous improvement.
Main features
- Smart visit scheduling
- Route planning with real-time geolocation
- Standardised digital checklist
- Logging of non-conformities and technical notes
- Photo and document upload straight from the field
- Electronic customer signature capture
- Dashboards with productivity indicators
- Fully integrated with the management system
Connected to the IKKI.Digital ecosystem
Once you are on the system, you can easily bring in IKKI's other integrated solutions, such as IKKI.Service, Monitor Fiscal (automated tax-rule engine), Captura de XML (electronic invoice capture), Diagnóstico Tributário (tax diagnostic), Business Intelligence and IKKI.Academy, with no rework, no side integrations and no new vendors.