Mariathe AI assistant that knows your ERP
Maria answers IKKI ERP questions instantly, opens a ticket when a question needs a person, and teaches your team to use the system. She learned from 26 years of IKKI support.
Everyday ERP work, with someone to ask
- Answers ERP questions
- You ask the way you would ask support. Maria searches the tickets already solved and gives you the step by step, with no waiting line.
- Opens and follows tickets
- When a question needs a person, she opens the ticket with the context of the conversation. Support works within the agreed deadline and you rate the service at the end.
- Trains your team
- Training tracks with certificates, a document library, manuals and a wiki. New hires learn the ERP at their own pace.
- Shows where the team gets stuck
- The support dashboard gathers tickets, ratings and the questions the knowledge base cannot answer yet. The IKKI team uses this map to write the missing content.
- Speaks the language of whoever asks
- Portuguese, English, Spanish, German, Italian, Japanese and Chinese, in the browser on computer and phone.
Every closed ticket became an answer
Since 2000, IKKI support has recorded every customer problem and the solution that worked. Maria searches that entire base.
When you ask a question, she finds similar cases and writes the answer from them. If nobody has solved it before, she hands it to the team and the new answer goes into the base.
Each company sees only its own data
- Maria masks email, phone, CPF and CNPJ before storing any ticket in the base.
- Customers see only public solutions, and only from their own company. Internal support notes stay out.
- You define the access profiles: who only asks, who supervises and who administers.
People who use IKKI ERP every day
Accounting, logistics, sales and management: the answer arrives in the middle of the work, with no ticket for a simple question.
People who run support
Supervisors follow tickets, deadlines and ratings, publish content and see which questions still have no answer.
Does Maria replace IKKI support?
No. She solves the questions that already have a known answer and passes to the team what needs a person, with the context of the conversation.
Does she work on a phone?
Yes. Maria runs in the browser on computer and phone.
Which languages does she support?
Seven: Portuguese, English, Spanish, German, Italian, Japanese and Chinese.
How does my company get started?
IKKI ERP customers talk to the IKKI team to enable access for their staff. If you are not a customer yet, request a demo through the contact form.
Want to see Maria with your company's questions?
We show Maria answering real questions from your daily work in the ERP.